At Rayla Hikes, we are committed to ensuring that your order reaches you in a timely and secure manner. We understand how important reliable delivery is, especially when it comes to outdoor gear and essentials.

Order Processing
All orders are carefully packed and typically processed within 3 to 5 business days after confirmation. During peak seasons or promotional periods, processing times may be slightly extended, but we always aim to get your items to you as quickly as possible.

Shipping Method
We deliver all orders using reputable courier services that offer Cash on Delivery (COD). This means you only pay when your order arrives at your doorstep—no need for advance online payment.

Delivery Timeframe
Once dispatched, orders typically arrive within 4 to 7 business days, depending on your location. Rural or remote areas may experience slightly longer delivery times.

Delivery Attempts
Our delivery partners will make at least one attempt to deliver your parcel. If you are unavailable during the delivery attempt, the courier may contact you or attempt redelivery. In cases where the delivery is unsuccessful after multiple tries, the package may be returned to us.

Incomplete or Incorrect Address
Customers are responsible for ensuring that the shipping address provided is complete and accurate. Rayla Hikes is not responsible for delays or delivery failures resulting from incorrect address information.

Contact Us
If you have any questions about your delivery or would like to follow up on an order, please reach out to us at [email protected]. We’re happy to help.